Supernova.io support
Need help with Supernova.io? Email itaizeilig1@gmail.com. Include your player ID (Settings, or your Profile: tap it to copy) and your device (iPhone or Android). We reply within 48 hours.
Common questions
I lost my progress after reinstalling or changing phone. Guest progress is tied to your device. Write to us with your old player ID and we'll help you move it. One-time purchases (No Ads, the starter pack's avatar) come back with Restore Purchases in the Shop.
My purchase didn't arrive. Open the Shop and tap Restore Purchases. If that doesn't help, email us your store receipt (Apple: the email receipt; Google Play: the order number starting with GPA.).
How do I get a refund? Purchases are handled by the stores. Apple: reportaproblem.apple.com. Google Play: Google Play refund help.
How do I stop personalised ads or tracking? In the game: Settings → Data & Ads. On iPhone: Settings → Privacy & Security → Tracking. On Android: Settings → Google → Ads. See the Privacy Policy.
How do I report an offensive nickname or a cheater? In a match: pause → Report a player, then Report or Block. You can also tap a player on the leaderboard. Or email us the nickname, the time and, if you can, a screenshot.
How do I delete my account? Settings → Delete account, or see Delete your account.
What's in a chest? What are the odds? Every chest's rewards and odds are listed on Chest and spin odds, and shown in the game before you buy or open a chest.
Legal
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